Frequently Asked Questions (FAQ) – Angelic The Brand
What does “print-on-demand” mean?
Every Angelic item is made especially for you after you place your order. We don't keep large amounts of stock, which means every piece is created individually once your payment is confirmed. By choosing print-on-demand, we help reduce overproduction and unnecessary waste, making it a more sustainable way to create clothing. It allows us to focus on quality, unique designs, and a better future for our planet. 🌱
Is all clothing unisex?
Yes! All Angelic clothing is unisex. Even though some items may be shown on male models, every piece is designed to be worn by anyone. At Angelic, we believe you should wear what you love and feel comfortable in, no matter your gender.
Why might the color look slightly different in real life?
Colors may vary slightly depending on:
- Screen settings
- Device type
- Lighting conditions
- The washing or fading process of certain styles
Especially with washed or vintage-style pieces, slight variations are part of the design and make each item unique.
How should I care for my item?
Care instructions are included on the garment label and in the product description. We recommend washing inside out at low temperature and avoiding tumble drying to maintain print quality.
How do I choose the right size?
Each product has its own size chart on the product page. Please check measurements carefully before ordering. Measurements may vary by 1–2 cm. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What if the item doesn’t fit?
No worries! We want you to love your Angelic item🖤
If the size isn't quite right, you can return or exchange your item within 14 days of receiving your order, as long as it's unworn, unwashed and in its original condition with all tags attached. Simply contact us at info@angelicthebrand.com and we'll be happy to help you find the right size.
Tip: We're a small brand with a big dream, so we're always here to help you find the perfect fit🖤
Which payment methods do you accept?
We accept secure payments via:
- Shopify Payments
- Ideal/Wero
- Credit & Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Apple Pay
- Google Pay
All payments are processed through secure, encrypted payment providers. We do not store your full payment details. Your order will only be processed once payment has been successfully received.
How long does production take?
Production typically takes 3–5 business days.
How long does shipping take?
EU delivery usually takes 5–10 business days after production, depending on your location and carrier.
Will I receive tracking information?
Yes, tracking information will be sent by email once your order has been dispatched (where available).
Do you ship outside the EU?
Currently, we focus on EU shipping. If you are located outside the EU, please contact us before placing an order.
How do I return an item?
Under EU consumer law, customers have the right to return their order within 14 days of receipt.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@angelicthebrand.com, including clear photos of the issue.
We will review the situation and offer a replacement or appropriate solution in accordance with EU consumer protection law.
Who pays for return shipping?
Return shipping costs for damaged or defective items are the responsibility of the customer, unless otherwise agreed.
When will I receive my refund?
Refunds are processed within 14 days after we receive the returned item or proof of shipment. If your order originally qualified for free shipping and a partial return causes the order value to fall below €100, the original shipping cost may be deducted from your refund.
What if my item arrives damaged or defective?
Please contact us within 48 hours after delivery by email and include clear photos. We will assess the situation and provide a suitable solution.
How is my data used?
Your personal data is only used to process your order and is handled in accordance with our Privacy Policy and GDPR. We only share necessary information with trusted production and shipping partners.
Are you on social media?
Yes! You can find and follow Angelic on:
- TikTok
We share new drops, styling inspiration, behind-the-scenes content, and updates there. Make sure to follow us to stay in the loop 🤍